Client Services Coordinator
On-siteTucson, Arizona, United States
Job Summary
Greet clients and visitors in person and over the phone, managing patient flow in a high-volume outpatient setting. Coordinate client care by scheduling appointments, assisting with walk-in intakes, and addressing concerns using a trauma-informed approach. Create client profiles, enter demographic data, and verify insurance eligibility while setting up billing episodes in the electronic health record. Complete accurate documentation of visits, establish payment plans, collect payments, and reconcile cash counts at shift start and end. Maintain a clean lobby, assist with inventory, and perform general office duties including document preparation and scanning. Introduce clients to the Recovery Connect engagement app and triage issues to secure appropriate solutions.
Required Qualifications
- High School Diploma/GED
- 1+ years of experience in customer service
- 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice
- Motor Vehicle Valid state-issued driver's license and MVR clearance
- 39-month MVR
- Ability to communicate clearly and effectively between all organizational levels and with outside providers
- Basic computer knowledge, including ability to navigate in electronic health records
- Culturally competent and sensitive to client and employee needs
- Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
- Excellent organizational skills, accuracy, and attention to detail
- Problem solving, conflict resolution, time management, and strong customer service skills
- Strong team player comfortable working in a fast-paced setting
- Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
- Flexible with the ability to work in a continuously changing environment
- Ability to work flexible hours including nights, weekends, and holidays
- Must regularly lift and/or move up to 10 pounds
- Must frequently lift and/or move up to 25 pounds
- Must occasionally lift and/or move up to 50 pounds
Desired Qualifications
- Hospital front desk or multi-physician front desk experience
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