Client Services Coordinator
On-siteKettering, Ohio, United States
Job Summary
Greet clients and visitors in person and over the phone, managing patient flow in a high-volume, fast-paced outpatient setting. Answer all calls professionally, coordinate walk-in intakes, and assist clients with documentation and scheduling. Create client profiles, enter data into the electronic health record, and schedule appointments using the scheduling system. Verify insurance eligibility, establish payment plans, collect payments, and reconcile cash counts at shift start and end. Maintain a clean lobby, assist with inventory, and perform general office duties like document preparation and scanning. Ensure confidentiality of all information, assist clients with the Recovery Connect app, and document incidents using appropriate reporting procedures.
Required Qualifications
- High School Diploma/GED
- 1+ years of experience in customer service
- 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice
- Motor Vehicle Valid state-issued driver's license and MVR clearance
- 39-month MVR
- Ability to communicate clearly and effectively between all organizational levels and with outside providers
- Basic computer knowledge, including ability to navigate in electronic health records
- Culturally competent and sensitive to client and employee needs
- Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
- Excellent organizational skills, accuracy, and attention to detail
- Problem solving, conflict resolution, time management, and strong customer service skills
- Strong team player comfortable working in a fast-paced setting
- Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
- Flexible with the ability to work in a continuously changing environment
- Ability to work flexible hours including nights, weekends, and holidays
- Must be able to travel to the bank for cash deposits
- Must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)
Desired Qualifications
- Hospital front desk or multi-physician front desk experience
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