Client Services Coordinator
On-siteLima, Ohio, United States
Job Summary
Greet clients and visitors in person and over the phone, managing patient flow in a high-volume outpatient setting. Coordinate walk-in intakes by assisting with documentation, scheduling appointments, and verifying insurance eligibility. Create client profiles in the electronic health record, complete visit documentation, and establish payment plans while collecting and posting funds. Reconcile cash boxes at shift start and end, process deposits, and perform general office duties including document preparation and inventory management. Assist clients with the Recovery Connect app and participate in in-service education regarding quality improvement.
Required Qualifications
- High School Diploma/GED
- 1+ years of experience in customer service
- 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice
- Motor Vehicle Valid state-issued driver's license and MVR clearance
- 39-month MVR
- Ability to communicate clearly and effectively between all organizational levels and with outside providers
- Basic computer knowledge, including ability to navigate in electronic health records
- Culturally competent and sensitive to client and employee needs
- Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
- Excellent organizational skills, accuracy, and attention to detail
- Problem solving, conflict resolution, time management, and strong customer service skills
- Strong team player comfortable working in a fast-paced setting
- Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
- Flexible with the ability to work in a continuously changing environment
- Ability to work flexible hours including nights, weekends, and holidays
- Must be able to travel to the bank for cash deposits
- Must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)
- Must be able to lift and/or move up to 10 pounds
- Must be able to frequently lift and/or move up to 25 pounds
- Must be able to occasionally lift and/or move up to 50 pounds
Desired Qualifications
- Hospital front desk or multi-physician front desk experience
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