Client Services Coordinator - 3rd Shift
$31,200–$31,200 year
On-sitePolk City, Florida, United States
Polk City, Florida, United StatesOn-siteFull Time$31,200–$31,200 yearAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Communicate with customers verbally and in writing to support client relationships and resolve issues using warehouse management systems. Enter, review, coordinate, and track progress on client enhancements while maintaining service reports that provide visibility into volumes and SLAs. Proactively identify process improvements, participate in client meetings, and escalate carrier or client parcel requests as needed. Manage CRM dispatches and coordinate projects with operations teams such as Kitting and Receiving. Work Monday through Wednesday and every other Thursday from 6:00 PM to 6:00 AM.
Required Qualifications
- High School Diploma or GED
- At least six (6) months of experience in a customer service role
- Excellent communication both verbally and in writing, especially through e-mail and over the phone
- Strong interpersonal skills
- Good problem-solving and prioritizing skills
- Ability to effectively manage and resolve conflict
- Attention to detail to prepare and maintain accurate records and reports
- Ability to follow both written and verbal instructions
- Technology savvy
- Comfortable working in both office and warehouse environment with wide temperature ranges
Desired Qualifications
- Associates' Degree
- Experience with working with a warehouse management systems (WMS)
- Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint
- Excellent communication skills and excels in collaborating and engaging with others all levels of the organization
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