Client Services Associate
On-siteNew York, United States
Job Summary
Respond to client requests for new project initiatives through centralized technology and manage the completion of all language projects. Collaborate with production teams to assess scope, produce cost and timeline estimates, and initiate work by providing detailed budgets, schedules, and instructions. Monitor project progress to ensure strict adherence to deadlines and budgets, while proactively addressing potential roadblocks and resolving client complaints before submission. Act as the central liaison between external clients and internal staff, educating the team on client industry needs and setting expectations. Comply with internal regulations and ISO standards while creatively problem-solving to alleviate issues and produce high-quality deliverables.
Required Qualifications
- Bachelor's degree
- Excellent written and verbal English communication skills
- Exceptional problem solving and analytical skills
- Customer service and/or project management experience
- Strong organizational skills, attention to detail, and the ability to multi-task
- Working knowledge of MS Office
- Ability to prioritize and schedule tasks and work in a team environment
- Must be willing to learn new things, be open to challenges and thrive on success
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.