Client Services Associate
On-siteCleveland, Ohio, United States
Job Summary
Greet and welcome RH clients, assisting with questions or concerns while connecting them with the right Associates based on purchase needs. Provide an elevated level of client services support to Gallery Partners to resolve concerns, communicating via the Gallery, phone, and email. Become well-versed on RH product and offerings to create a luxury service experience in every interaction. Exhibit broad understanding of the organization while managing multiple priorities with strong organizational and time management skills. Ability to lift and mobilize items up to 30 lbs. while maneuvering effectively around the gallery floor, stock room, and office.
Required Qualifications
- Ability to recognize and respond to multiple priorities
- Strong organizational and time management skills
- Strong verbal and written communication skills
- Commitment to quality, detail focused on all levels
- People and relationship-driven
- Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications
- Ability to lift and mobilize small to medium items up to 30 lbs.
- Ability to maneuver effectively around gallery floor, stock room and office
- Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
Desired Qualifications
- Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
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