Client Services Associate II
HybridMexico City, Mexico City, Mexico
Job Summary
Client Services Associate II at ICON (Mapi Research Trust collaboration) with hybrid work in Mexico. Responsibilities include analyzing and standardizing materials (originals and translations) per processes, interfacing with copyright holders of COAs, routing requests, facilitating discussions with operations and scientific personnel, liaising between developers, operations, and customer service, coordinating discussions with copyright holders, supporting other Client Services and BD staff in multi-service bid defenses, clarifying complex contract specifications with Account Manager/Executive and copyright holders, managing electronic document signatures, developing and maintaining filing/tracking tools, knowledge management of translation and data storage, collecting and analyzing data from internal/external databases, assisting Account Managers in business development activities, and upstream information searches related to COA author accounts.
Required Qualifications
- 3-5 years of experience in business analysis, operational support, or equivalent positions
- A completed bachelor’s degree
- Advanced proficiency in English (full fluency)
- Excellent skills in Microsoft Office applications (Word, Excel, and PowerPoint)
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