Client Services Associate I, Oncology
$60,112–$60,112 year
On-siteUnion City, California, United States
Job Summary
Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience for BillionToOne's Oncology tests. Oversee and respond to all communication channels, including phone, email, and web inquiries from physicians, clinics, and patients. Handle inquiries regarding technology, products, services, test results, costs, billing, and insurance coverage while maintaining precise documentation of all activities. Collaborate with the laboratory to ensure accurate client information and timely test result delivery, and contact medical personnel to obtain missing order information. Enter and qualify new customer data into CRM and LIMS systems, and identify trends to develop best practices with commercial leadership. Work Monday through Friday, 8:30 AM to 5:00 PM PT, reporting to the Client Services Manager.
Required Qualifications
- 1+ years of prior client-facing experience
- 4-year college degree (or equivalent in experience)
- Ability to work in a very fast-paced, demanding environment
- Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences
- Ability to analyze complex situations independently and implement appropriate solutions
- Proficiency or fluency in Spanish to effectively assist our diverse customer base and ensure a seamless patient and client experience
- Customer service experience in diagnostic laboratory setting
Desired Qualifications
- Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.