Client Services Associate, Home Health
$50,000–$55,000 year
On-site · Towson, Maryland, United States
Job Summary
Client Services Associate at BAYADA Home Health Care in Towson, MD. Responsibilities include providing superior customer service and quality home care; focus on managing coordination of client services and emergent scheduling issues; manage your Client Services Manager caseload while proactively growing it; build lasting relationships with clients, referral sources, payors and community organizations; develop strong, communicative relationships with the team; maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.); Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.
Required Qualifications
- Associate’s degree required
- Prior knowledge of/experience with Medicare and OASIS a plus
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
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