Client Services Associate - Corporate
On-site · Buenos Aires, Buenos Aires F.D., Argentina
Job Summary
Providing excellent customer service to all incoming client queries, collaborating with Front Office to enable electronic client dealings, maintaining onboarding queues to meet SLAs, and promptly identifying/remediating client issues across Front/Middle/Back/Client teams. Strong emphasis on clear communication with internal stakeholders and clients, analytical problem-solving, attention to detail, and ability to navigate complex system processes in a high-volume FX trading environment. Knowledge of Foreign Exchange and commodities is a plus; vendor-system exposure and the ability to question risk in processing requests are valued. Excellent interpersonal and presentation skills are required.
Required Qualifications
- Excellent customer service skills with ability to handle incoming client queries
- Ability to communicate clearly with internal stakeholders and clients
- Ability to identify and remediate client issues promptly
- Analytical mindset with good attention to detail
- Experience or familiarity with complex system processes and vendor systems a plus
- Strong interpersonal and presentation skills
- Ability to work across Front Office, Middle Office, and Back Office in a high-volume environment
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