Client Services Associate
On-siteAshland, Oregon, United States
Job Summary
Manage portfolio risks by resolving invoice issues, completing collection processes, and verifying invoices prior to and after client funding. Identify highest-risk portfolios, input tracking data into electronic systems, and ensure Relationship Managers are immediately informed of all weaknesses or concerns. Provide professional communication support by answering telephone calls, responding to emails, and acting as a liaison between customers and management. Complete daily billing tasks, request necessary client documents, and generate solutions for invoice-related issues. Answer phones by the third ring and respond promptly to walk-in customers while maintaining accuracy and thoroughness in all assigned duties.
Required Qualifications
- Successful completion of a high school diploma or GED
- Excellent knowledge of office equipment essential to job performance: ten-key calculator and personal computer
- Strong knowledge of computer programs: Word, Outlook and Internet usage
- Must be able to work within and foster a team environment, while effectively managing own workload
- Excellent oral, written and telephone communication skills
- Problem-solving skills and ability to tactfully resolve difficult customer situations
- Strong proven interpersonal skills in order to provide superior quality service to teammates and customers
- Ability to manage multiple priorities and achieve results according to department priority
- Must be able to lift 30 Pounds
- Ability to focus and maintain careful attention to detail
- Act on own initiative
- Work unsupervised to meet deadlines/demands
- Problem-solving
- Multitasking
- Those selected must be able to provide proof of legal right to work in this country
- Hiring will be subject to criminal history background check, credit check, drug screen and references
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