Client Services Asistant
$15–$15 year
HybridRuscombe, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Manage campaign administration tasks, reporting, and donor exception logging while ensuring timely communication of amendments to charity clients. Prepare area movements for clients and the Chartered Institute of Fundraising, conduct daily quality control calls on donors, and assist with fundraiser mailings and tablet process development. Track call concerns, plan doorset production, and gather data for monthly campaign KPI reports. Support field fundraisers with queries, attend regular internal and client meetings, and handle ad hoc projects. This role requires excellent organisational skills and strong communication abilities. Charity Link partners with charities to deliver professional fundraising solutions.
Required Qualifications
- Excellent organisational and administrative skills
- Strong attention to detail and accuracy
- Outstanding written and verbal communication skills
- Good IT skills, including Microsoft Office applications
- The ability to manage multiple tasks and prioritise effectively
- A proactive, positive, and flexible approach
- Strong problem-solving abilities
- A professional telephone manner
- A customer-focused approach
Desired Qualifications
- Previous experience in administration, customer service, client services, or a similar role
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