Client Services Appointment Scheduler
On-siteGrand Rapids, Michigan, United States
Job Summary
Update, maintain, and verify calendars for staff across multiple offices while scheduling, rescheduling, confirming, and canceling appointments. Manage workshop logistics including registration, room setup, and Zoom webinars, then track results in Excel to achieve conversion goals. Handle incoming calls, transfer them to appropriate staff, and follow up with clients to schedule next meetings. Monitor weekly meeting volumes to prevent overbooking production departments and prepare invoices and payments for closed sales meetings. Design monthly out-of-office calendars for multi-office staff and manage office opening and closing procedures.
Required Qualifications
- At least 2 years of customer/client service experience in a professional environment
- Type 60 wpm with better than 96% accuracy
- Proficient in all Microsoft office programs
- Excellent communication skills both verbal and written
- Bachelor's Degree or equivalent in work experience
- Work Location: Grand Rapids 4 days per week, Holland, Norton Shores or Portage once per week
Desired Qualifications
- Experience with the LawMatics and Clio database software
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