Client Services and CS Enablement for Hong Kong Clients, AVP

Manage daily operations for a group of Client Service members, delivering high-value solutions and overseeing client relationships, including resolving escalated issues and monitoring inquiry metrics. Lead cross-functional communication to address client queries, drive project work to improve service quality, and provide subject matter expertise for new business on-boarding. Account for resource planning, staff development, and retention while ensuring compliance with risk controls and audit requirements. Foster a collaborative environment that embraces change and innovation to meet business unit goals.