Client Services Analyst I
On-site · Noida, Uttar Pradesh, India
Noida, Uttar Pradesh, IndiaOn-siteFull TimeEntry LevelNot SpecifiedHealthcare TechUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Industry
Healthcare Tech
Job Summary
Responsibilities include managing client relationships, coordinating between clients and internal teams, gathering and documenting business requirements, producing BRDs and user stories, SOWs, coordinating end-to-end delivery, and ensuring successful implementation of enterprise SaaS solutions for life insurance/annuities clients.
Required Qualifications
- Strong Business Analysis, Requirements Gathering, and Documentation skills
- Experience in client-facing support, stakeholder management, and relationship management
- Excellent verbal and written communication skills with the ability to interact effectively with US-based clients
- Strong analytical, problem-solving, and decision-making abilities
- Experience in incident management, issue resolution, escalation handling, and product support
- Ability to translate business requirements into functional specifications and technical deliverables
- Knowledge of Software Development Life Cycle and Release Management processes
- Strong organizational, planning, multitasking, and project coordination capabilities
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Experience in Life Insurance, Annuity, Retirement Services, or Financial Services domains
- Experience with tools such as Jira, basic of XML and MS office
- Ability to work in overlapping US business hours and support client engagements
- Experience in a B2B SaaS environment supporting enterprise clients and product delivery
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