Client Services Advisor
On-siteCoral Springs, Florida, United States
Job Summary
Provide advanced technical support to Fiserv's clients, resolving complex issues efficiently and collaborating with internal teams to ensure timely resolutions. Document client interactions and solutions for future reference while identifying and escalating critical issues to relevant departments. Contribute to process improvement initiatives to enhance client support services and engage in continuous learning through training programs. This role requires on-site Monday through Friday work at Fiserv, a global leader in Fintech and payments, where you will help move money and information securely for millions of daily transactions.
Required Qualifications
- 2 years of experience in technical support or customer service
- 1 year of experience in troubleshooting and problem resolution
- 1 year of experience in technical documentation
- 1 year of experience in client interaction and communication
- 2 years of an equivalent combination of educational background, related experience, and/or military experience
- Valid and unrestricted U.S. work authorization
- On-site Monday through Friday
- This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington
Desired Qualifications
- Knowledge of financial technology products
- Understanding of network troubleshooting
- Experience with remote desktop support tools
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