Client Services Administrator
$30,000–$30,000 year
On-siteHarrogate, England, United Kingdom
Job Summary
Respond to in-life queries and contract amend requests via telephone and email while creating vehicle orders and processing personal identification and finance paperwork. Manage delivery paperwork packs and generate welcome and driver letters from internal systems, ensuring all documentation is maintained timely and professionally. Liaise directly with customers to support the Client Services Team and meet Financial Conduct Authority Consumer Duty requirements. Work under pressure in a fast-moving environment to maintain high customer experience standards. Join a leading automotive finance broker recognized for decade-long excellence in customer service.
Required Qualifications
- Good written skills
- Resilient manner in dealing with issues directly with the customer by phone and email
- Attention to detail, both written and verbal
- Ability to work under pressure in a fast-moving environment
- Excellent organisational skills
- You will be confident with a positive approach
- Minimum 1-2 years' experience in an administrative role
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