Client Services Administrator
On-siteCherry Hill, New Jersey, United States
Job Summary
Coordinate program administration and client services by interacting with clients via telephone or email to provide support and information. Collect and enter service requests, assign and schedule services, and field inquiries or complaints, forwarding complex issues to specialists as needed. Perform client satisfaction calls, maintain detailed client account records, and ensure appropriate actions resolve all concerns. Adhere to agency policies, attend required in-service training, and pass a formal background check. Requires high school diploma or equivalent with three years of relevant experience; associates degree preferred. Bilingual Spanish capability is a plus.
Required Qualifications
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Must consent to and pass a formal background check including fingerprinting
- High school diploma or equivalent with at least three years relevant experience
- Associates degree or equivalent with at least one-year related experience
- Customer service experience required
Desired Qualifications
- Bilingual (Spanish Speaking) is a plus
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