Client Service Supervisor
$49,920–$54,080 year
On-siteDoral, Florida, United States
Job Summary
Lead daily front desk operations, manage client service workflows, and ensure exceptional experiences from check-in through discharge. Supervise team recruitment, interviewing, onboarding, and training while coaching Client Service Representatives on performance and growth. Conduct evaluations, foster a collaborative culture, and implement process improvements to optimize hospital flow and operational efficiency. Review Accounts Receivable reports, support billing accuracy, and co-lead monthly team meetings with hospital leadership. Requires 2+ years of veterinary client service experience, supervisory background, and comfort with evening/weekend rotations. Full-time benefits through Innovetive Petcare include medical, dental, vision, 401(k) match, and PTO.
Required Qualifications
- Minimum 2+ years of experience in a Veterinary Hospital, Emergency Veterinary Hospital, Specialty Hospital, Urgent Care, or General Practice setting
- Previous experience as a: Veterinary Receptionist
- Previous experience as a: Client Service Representative (CSR)
- Previous experience as a: Veterinary Front Desk Coordinator
- Previous experience as a: Lead Receptionist
- Previous experience as a: Medical Receptionist
- Previous experience as a: Client Service Supervisor
- Experience training, mentoring, coaching, or leading team members
- Strong conflict resolution and client service skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and communication skills
- Full-Time Position
- Flexible availability required
- Ability to support evenings, weekends, and holiday rotations as needed
Desired Qualifications
- Prior supervisory or leadership experience within a veterinary hospital
- Experience with Instinct, ezyVet, Cornerstone, AVImark, or other veterinary software platforms
- Familiarity with Accounts Receivable processes and front desk performance metrics
- Bilingual English and Spanish highly preferred
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