Client Service Specialist
$36,667–$41,556 year
On-siteBaltimore, Maryland, United States
Baltimore, Maryland, United StatesOn-siteFull Time$36,667–$41,556 yearMedium
Full TimeMedium
Job Summary
Conduct registration, scheduling, insurance verification, and referral processing for medical, behavioral health, and dental providers within an interdisciplinary ambulatory practice. Manage medical records workflows, including priority release of information and daily scanning, while coordinating data for clinic flow and fiscal analysis. Respond promptly to client inquiries and complaints, connecting individuals with case management and community health workers to address diverse needs. Mentor client service representatives and uphold culturally competent, ethical standards across all interactions.
Required Qualifications
- High school diploma or GED
- Minimum of one (1) year experience fulfilling all duties and responsibilities of a Client Service Representative or similar role in a FQHC, ambulatory care, or hospital setting
- Two (2) or more years of experience in health or human services
- Two (2) or more years customer services experience
- Understanding of ambulatory practice management, physician office and/or clinical operations
- Practice working collaboratively in a multi-disciplinary clinical setting
- Experienced operating general office machines such as computers, facsimiles, copiers, and scanners
- Demonstrated knowledge of database programs; such as: Microsoft Office, FaxCom, and EHR systems
- Familiarity with medical, administrative, ethical and the legal requirements of HIPAA and ADA
- Understanding of third party insurance and accountable/managed care concepts
- Ability to communicate effectively in English, both verbally and in written form
- Effectively and efficiently work independently with minimum supervision
- Ability to work collaboratively across interdisciplinary teams
- Ability to follow complex instructions and procedures, with a close attention to detail
- Able to exercise sound judgment and critical thinking in the execution of job duties
- Ability to identify, assess, and communicate needs and challenges
- Adept at providing highly proficient customer service
- Ability to be flexible and responsive to ever-changing agency needs and act accordingly
- Able to work with physically, mentally, socially, and economically disadvantaged individuals
- Able to work with clients from diverse backgrounds and/or with limited language proficiencies
- Familiarity with de-escalation techniques during stressful, inflammatory, or hostile circumstances
- Fluency in Spanish
- Completion of Certified Application Counselor (CAC)
- Associate's degree or higher level education
- Course completion with accredited program in community health, health education, health care or public health administration, human services, medical practice management systems, or related field
- Must be able to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States
Desired Qualifications
- Bachelor's degree in public health, human services, or related administration field
- Relevant work experience may be substituted for formal education credit hours
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