Client Service Specialist II

Job Summary

Required Qualifications

• Serves as a case management specialist/social worker with a client population
• Monitors, evaluates, and maintains community service network in ALPI service areas
• Determines client eligibility for available services
• Guides clients in the completion of applications and the collection of information necessary to verify qualification for services
• Provides information to the public on the availability of programs and activities
• Works with other community based organizations and entities in providing referral services and in the establishment of partnerships
• Coordinates with field staff from other departments in assigned counties in order to share ways of improving services to the community
• Collects and documents all developed resources and submits for data input
• Enters client information into appropriate database(s) and updates said database(s) with service information, case notes, etc., as required by policy and/or practice
• Prepares purchase requisitions and/or voucher/check requests for payment of eligible services and expenses
• Maintains a weekly log of obligated expenditures per network site
• Maintains documentation of contacts at each network site
• Collects documents depicting the mission, operations, and purposes of various group and organizational partnerships
• Maintains an allocated budget for Polk County from Director for expenditure
• Responds to needs of network sites relative to the delivery of department services
• Provides training to network sites within each county for an efficient delivery of services to clients
• Establishes and maintains an information referral system in order to provide clients services that are currently available within the community
• Performs other duties as assigned