Client Service Specialist- Burnie
On-siteBurnie, Tasmania, Australia
Burnie, Tasmania, AustraliaOn-siteFull Time
Full Time
Job Summary
Greet clients, manage counter and telephone enquiries, and handle general administration including booking appointments, processing claims, and data entry. Liaise extensively with diverse client groups, perform minor hearing aid repairs and troubleshooting, and assist clinicians by identifying needs and demonstrating device usage. Cover reception duties and undertake monthly reporting while supporting Devonport hearing centre operations as required. This role empowers clients of all backgrounds through professional advice and exceptional service within Australia's largest provider of government-funded hearing care.
Required Qualifications
- current driver's licence
- must have rights to work in Australia
- willing to have a Police Check conducted
Desired Qualifications
- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
- A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
- drive to help anyone and everyone who needs us
- ability to provide exceptional and friendly service
- ability to manage complex medical administration
- ability to greet clients
- ability to attend to all counter and telephone enquiries
- ability to cover reception
- ability to undertake general administration duties
- ability to book client appointments
- ability to process claims
- ability to perform data entry
- ability to perform monthly reports
- ability to liaise extensively with clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- ability to perform minor hearing aid repairs and troubleshooting
- ability to assist Clinicians with the provision of clinical services
- ability to proactively identify client needs
- ability to offer professional advice
- ability to demonstrate the use of hearing aids
- bilingual
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