Client Service Senior Manager
On-site · Chicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull TimeSenior LevelNot SpecifiedInvestment BankingEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Investment Banking
Job Summary
Client Service Senior Manager leading a team within JPMorgan Chase's Commercial & Investment Bank to resolve client requests and enhance service operations. Responsible for shaping operational policies, leveraging treasury and cash management knowledge, and driving strategic initiatives, data analysis, and change management to deliver high-quality client service and advance firm objectives.
Required Qualifications
- Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products/services, demonstrated over seven years
- Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service
- Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions
- Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes
- Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact
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