Client Service Senior Manager
On-site · Tempe, Arizona, United States
Job Summary
Client Service Senior Manager leading a team of Client Service professionals for Commercial Bank clients, owning a portfolio of clients and managing a group of client service managers. Drives strategic change through innovation and transformation, collaborates with stakeholders to resolve client issues, analyzes client data to identify trends and shape department strategy, and coaches and develops talent to achieve business objectives. Focuses on fostering a diverse, inclusive culture, advocating self-service tools adoption, and maintaining trusted client relationships through regular reviews while guiding digital tool usage and service offering feedback.
Required Qualifications
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- Data Analytics & Change Management experience – including presenting findings
- Ability to influence others without direct supervision
- Ability to provide quantifiable management reporting & present findings
- Project Management & Execution
- Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment
- 6+ years of client facing work experience
- Delivering Coaching and Feedback/People Management
- Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.