Client Service Senior Manager
On-site · Tempe, Arizona, United States
Job Summary
Lead a team of Client Service Professionals in JPMorganChase's Commercial and Investment Bank to resolve client requests and enhance service operations. Develop and implement strategic operational plans leveraging treasury and cash management knowledge to deliver exceptional client service. Analyze complex data to identify trends, develop innovative solutions, and align with operational policies. Establish and maintain productive internal stakeholder relationships to drive mutually beneficial outcomes. Oversee end-to-end change management, including strategic communications and mitigating stakeholder impact. Mentor and develop team members; leverage digital literacy and emerging AI/ML capabilities to enhance process automation and service delivery.
Required Qualifications
- Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years.
- Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.
- Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
- Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
- Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.
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