Client Service Representative
$39,520–$43,680 year
On-siteHayward, California, United States
Job Summary
Provide polite and timely customer service to pet owners in-person and over the phone. Schedule and confirm appointments, maintain records, provide estimates, and process invoices. Admit patients, ensuring accurate information and proper weight measurements. Maintain a clean, organized, and well-stocked lobby and front office area. Perform opening and closing procedures, prepare end-of-day reports, and handle deposits. Conduct data entry tasks, including record-keeping and client questionnaires. Distribute mail and ensure correct routing of referral letters and lab results. Demonstrate compassion and empathy in stressful and emotional situations. Triage phone calls and waiting room situations to identify emergencies.
Required Qualifications
- 1 year of experience in a veterinary or human medical practice
- Minimum 1 year of customer service experience (retail, food and beverage, etc.)
- Proficiency in computer skills, including email usage, Microsoft Office, and front desk equipment
- Basic math skills for processing payments, making change, and handling deposits
- Familiarity with veterinary terminology
- Ability to triage phone calls and waiting room situations to identify emergencies
- Must be comfortable working in a seated position for a majority of the day
Desired Qualifications
- ability to effectively communicate with clients and veterinary team
- Excellent communication skills
- ability to multitask
- Enthusiastic team player with a positive and patient attitude
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