Client Service Representative
On-siteChattanooga, Tennessee, United States
Chattanooga, Tennessee, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Deliver exceptional customer service to pet owners in person and over the phone while scheduling appointments, managing records, and processing payments. Maintain a clean lobby, perform opening and closing procedures, and ensure referral letters and lab results reach veterinarians. Admit patients by verifying weights and current information, and educate clients on wellness plans and products. Respond with compassion in stressful situations and distribute mail. Work seated for the majority of the day with a minimum of two years in customer service and one year in a veterinary or medical practice preferred.
Required Qualifications
- Minimum two years' customer service experience
- Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal
- Must be able to work seated for a majority of day
Desired Qualifications
- One year of experience in veterinary practice (or human medical practice) preferred
- Preferred general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team
- Enthusiastic team player with a patient, and positive professional attitude
- Proficient time management, ability to solve problems, learn, and handle multiple tasks
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