Client Service Representative (UFCW) - HYBRID
$43,680–$52,000 year
HybridSeattle, Washington, United States
Job Summary
Act as a liaison between LabCorp, customers, and patients to resolve routine requests using internal systems and procedures. Communicate professionally with internal and external customers while clarifying needs to provide solutions. Research and resolve complex inquiries using databases, review test forms for accuracy, and troubleshoot basic technical issues to minimize disruptions. Maintain accurate records and CRM data in compliance with HIPAA, identify root causes to prevent recurring issues, and support initiatives to improve customer satisfaction. Work Friday through Tuesday from 7:30 AM to 4:00 PM Pacific Standard Time in a hybrid role at 550 17th Ave. Suite 300, Seattle, WA.
Required Qualifications
- High school diploma or GED equivalent
- 1 or more years' experience in a customer service role
- Reliable internet with compatible provider (minimum 50 Mbps download speed)
- HIPAA-compliant, distraction-free workspace
- Strong computer skills, including multitasking across systems and typing proficiency
- Ability to troubleshoot and resolve basic technical issues independently
- Strong verbal/written communication with active listening skills
- Courteous with a strong customer service focus
- Organized with effective time management in a multitasking environment
- Self-motivated and able to learn/apply new processes and systems
- Strong critical thinking and problem-solving skills
- Takes ownership to ensure issue resolution
- Team-oriented with ability to collaborate effectively
- Flexible and responsive to changing priorities and workloads
- Maintains professionalism in all customer interactions
- Superb communicator
- Passionate about customer service and patient care
- Proficient with computer navigation and typing
- Can thrive in a fast-paced environment
Desired Qualifications
- Associate degree
- 1 or more years' experience with a medical background
- 1 or more years' experience working in a contact center/call center environment
- 1 or more years' experience working in the healthcare industry, such as a physician's office or a hospital
- 1+ years' experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS)
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