Client Service Representative

Delivers positive customer service experience and sales solutions to our customers while meeting financial and business goals and objectives. Supervises account management activities of account team members of assigned service accounts and oversees contract renewal and opportunities for growth. Visits customers’ sites to ensure work is executed properly, identifies sales opportunities, and collaborates with billing and the estimating team on proposals. Manages service delivery plans, budgets, and timely responses to inquiries, and maintains communications with external and internal stakeholders. Requires collaboration with cross-functional teams, use of MS Office and Salesforce, and ability to travel to client sites as needed. Emphasizes customer satisfaction, retention, and growth for the assigned portfolio and supports revenue objectives through renewals, proposals, and quotes.