Client Service Representative
$41,600–$45,760 year
On-site · Palm Harbor, Florida, United States
Job Summary
Customer Service Representative responsible for handling inquiries via phone, email, or in-person; provide accurate information about products/services, resolve complaints, escalate complex issues, and maintain data accuracy. Requires strong communication, product knowledge, problem-solving, active listening, data-entry proficiency (typing by touch and 10-key), teamwork, and a growth mindset. Role emphasizes professional conduct, adherence to policies, ongoing training participation, and meeting performance metrics such as response times, satisfaction scores, and resolution rates. Compensation set by experience with benefits including health/dental/vision, 401(k) match, PTO, and engaging company culture.
Required Qualifications
- GED or High School Diploma
- Proven experience in a customer service role or similar position
- Strong organizational skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to handle multiple tasks and manage time effectively
- Proficiency in typing at required speed and 10-key by touch
- Authorized to legally work in the U.S.
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