Client Service Representative
On-siteCleveland, Ohio, United States
Job Summary
Provide remote assistance to Kurv merchants regarding equipment usage, gateway services, and billing inquiries via phone, email, and chat. Analyze and resolve first-level technical problems while downloading essential mobile applications for Kurv+ on iOS and Android devices. Offer pre-sales support to prospective merchants and internal clients, utilizing various software and web-based systems. Participate in ongoing product training and cross-train team members as needed. This role requires one year of customer helpdesk experience, strong analytical skills, and proficiency in MS Outlook, Word, and Excel. Candidates must adapt to a dynamic, fast-paced industry environment with a commitment to expanding technical knowledge.
Required Qualifications
- One-year experience in a Customer Helpdesk environment
- Strong analytical, organization and planning skills
- Able to craft clear and concise business related correspondence via email and chat
- Typing proficiency of 30-50 WPM
- Ability to adapt in a dynamic industry and work in a fast paced office
- Demonstrate effective problem solving skills
- Knowledge of PC/Windows/Internet related technologies
- knowledge and experience working with MS Outlook, Word and Excel
- must demonstrate an ability to learn new and customized software/web-based applications
- Familiarity and comfort using smartphone and tablets, both Apple and Android based
Desired Qualifications
- Two-years experience in a remote support technical support environment
- Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification
- Prior experience in Merchant Services or Electronic Payments Industry
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