Client Service Representative III
$42,723–$58,656 year
On-siteChicago, Illinois, United States
Job Summary
Manage daily site operations by promptly informing supervisors of client concerns, reviewing requests via email, phone, and text, and serving as the main point of contact for account activity. Oversee workflow and job balance between staff to ensure tasks meet SLA requirements while training teams on procedure changes. Handle copy/print production, mail/courier services, and inventory tasks including receiving, sorting, delivering, and performing routine equipment maintenance. Maintain accurate records of service activity and customer inquiries, conducting pre-delivery quality control checks and tracking all fulfillment requests.
Required Qualifications
- HS Diploma, GED, or equivalent experience
- 2 to 4 years of related experience
- Prior experience in a customer service environment
- Good computer skills/technical knowledge
- Ability to multitask and prioritize in order to meet deadlines
- Good customer service and communication skills
- Ability to work with minimal supervision
- Ability to work OT as needed
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
- Valid driver's license
- Acceptable driving record
- Ability to lift up to 50lbs
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties
- You must be legally authorized to work in the United States
- All applicants must reside in the United States at the time of hire
Desired Qualifications
- Advanced proficiency in site operations and procedures
- COVID-19 vaccination
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