Client Service Representative I
On-site · Chicago, Illinois, United States
Job Summary
Join SpiderRock’s Client Services team as a Client Service Representative I, providing level 1 system and integration support. Responsibilities include delivering first-level support via telephone, chat, and email for remote trading applications, troubleshooting connectivity and order routing issues, performing quality assurance on trading tools, assisting in client onboarding, and maintaining a motivated and professional attitude. Ideal candidates will have a Bachelor's degree in Finance, Economics, Mathematics, or Computer Science, along with strong interpersonal skills, attention to detail, and the ability to work independently in a high-pressure technology environment.
Required Qualifications
- Bachelor's degree or equivalent experience
- Strong interpersonal skills
- Ability to manage multiple issues in a fast-paced environment
- Independent self-starter
- Keen attention to detail
Desired Qualifications
- Previous financial industry or trading experience
- Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
- SIE, Series 7 and Series 63 licenses
Additional Requirements
- Local to the Chicago land area
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