Client Service Representative
On-siteMadison, Wisconsin, United States
Madison, Wisconsin, United StatesOn-siteFull TimeTECHSmall
Full TimeSmallTECH
Job Summary
Respond to all communications from assigned clients in a timely manner, maintaining positive relationships while addressing inquiries, problems, and complaints to reach optimal resolutions. Validate daily data, perform quality control, and utilize company tools to provide coaching and assistance regarding operating platforms. Stay current on compliance standards and internal procedures to ensure accurate service, while exercising independent judgment and managing confidentiality for all personally identifiable information. Work in an in-office setting Monday through Friday from 8am to 5pm.
Required Qualifications
- High School diploma
- one year of customer service experience
- Excellent customer service skills
- communication skills (verbal and written)
- collaboration skills
- Ability to exercise independent judgement with respect to matters of significance
- Ability to multi-task
- comfortable working with a variety of personalities including clients and co-workers
- Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel
- Ability to learn, understand and utilize the company and department systems
- Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required
- Ability to sit at desk for extended periods of time
- proficient typing skills
- engaging with virtual screen as primary function of daily work
- In office location (not remote)
Desired Qualifications
- High School diploma with one year of customer service experience preferred
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