Client Service Representative

Provide customers with excellent service through prompt and efficient assistance, understanding customer needs, and processing requests with accuracy and care. Analyse credit data to estimate the degree of risk in extending credit or lending money. Deliver unparalleled customer service while focused on sales objectives, maximizing opportunities for cross-selling and digital adoption. Ensure first-time resolution of customer queries and complaints, and drive satisfaction by proposing process improvements. Comply with governance, compliance, and operational standards while effectively working under pressure to meet tight deadlines.