Client Service Representative

Manage communication between the laboratory and clients to ensure expectations are met, assist clients in submitting needed information, and maintain good client relations. Handle routine communications, answer phones, process mail, and greet clients. Route couriers for sample pickups, receive samples via parcel services or in-person drop-off, and confirm sample conditions on receipt. Provide sampling supplies, enter new client information into systems, and register incoming samples while validating registration data. Coordinate samples and paperwork to appropriate storage locations and analysts, creating reference quotations and scheduling client conference calls. Assist in invoice management, collect payment for overdue bills, and coordinate outgoing shipping for samples and returning coolers. Scan and attach documents to samples in LIMS systems and submit results for EDD testing. Conduct all activities safely and efficiently while maintaining regular attendance.