Client Service Representative
On-siteTofino, British Columbia, Canada
Tofino, British Columbia, CanadaOn-sitePart TimeEnterprise
Part TimeEnterprise
Job Summary
Answer client questions, assist with transactions, and proactively connect clients to the right team members to help them reach their financial goals. Manage client accounts and products while leveraging technology by introducing clients to mobile banking applications. Listen to client needs, ask questions, and take accountability for issues by creating better solutions together. Work full-time on-site at Tofino banking centers, with flexibility for evenings, weekends, and travel between multiple locations.
Required Qualifications
- You need to be legally eligible to work at the location(s) specified above
- must have a valid work or study permit
- You need to be flexible to work banking centre hours which may include evenings and weekends
- You're flexible to work at multiple banking centres within a reasonable travel distance
- you'll be on-site full-time
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Desired Qualifications
- You put our clients first
- You engage with purpose to find the right solutions
- You go the extra mile, because it's the right thing to do
- You're goal oriented
- You're motivated by accomplishing your goals and delivering your best to make a difference
- You're passionate about people
- You find meaning in relationships, and surround yourself with a diverse network of partners
- You connect with others through respect and authenticity
- You love to learn
- You're passionate about growing your knowledge
- You have a strong sense of curiosity
- You engage with your heart and mind
- You care about people and respect different perspectives
- You listen to and learn from the experiences of others
- Values matter to you
- You bring your real self to work and you live our values - trust, teamwork, and accountability
- You'll work in a fast-paced Banking Center
- use your knowledge of financial services products
- help clients with their day-to-day banking needs
- Answering questions
- assisting with transactions
- proactively connecting clients with the right team members
- Listen, ask questions, and put yourself in the client's shoes
- Act like an owner by taking accountability for client issues
- know when to lean on others to create a better solution together
- Become a technology expert
- Share your knowledge by introducing clients to our mobile banking applications
- helping them to better manage their banking needs
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