Client Service Representative
On-siteTulsa, Oklahoma, United States
Job Summary
Client Service Representative for Blue Sky Bank in Tulsa, OK, serving as the first point of contact for customers across bank branches. Responsibilities include handling inbound/outbound calls, explaining bank products and services, resolving account-related issues, following authentication procedures, performing ITM transactions, opening and maintaining consumer and business deposit accounts, processing account maintenance, assisting with loan applications, supporting digital banking needs, processing teller transactions, reconciling cash, and ensuring compliance and security while delivering excellent customer experiences across multiple branch locations. The role emphasizes teamwork, continuous improvement, and building customer relationships across multiple banking functions.
Required Qualifications
- High School Diploma or GED
- Associate degree or equivalent experience preferred
- 2–3 years of banking and/or call center experience required
- Customer service experience required
- Cash handling experience required
- Valid driver's license, proof of insurance, qualifying motor vehicle record, and reliable transportation
- Availability to work Saturdays as business needs require
- Ability to travel between branch locations as needed
- Strong customer service and customer satisfaction skills
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to work independently with minimal supervision
- Ability to work effectively as part of a team
- Ability to prioritize tasks, multitask, and meet deadlines
- Strong attention to detail and organizational skills
- Ability to navigate multiple computer systems and software applications
- Flexible, adaptable, and committed to continuous learning
- Strong work ethic and accountability
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