Client Service Representative at Callaway County Small Animal Clinic

Lead practice opening and closing procedures, manage reception for visitors and telephone calls, and ensure all public areas remain clean and presentable. Process cash, checks, and credit card payments while scheduling appointments to maintain appropriate workflow. Update client and patient files, prepare correspondence, and send reminder notices with timely re-calls. Handle emergency situations following established clinic policies, present medications and take-home items, and address client concerns to ensure satisfaction. Perform daily business operations, including data entry, mail services, and regular computer system backups, while coordinating closely with doctors and the practice team.