CLIENT SERVICE PROJECT COORDINATOR
On-site · Tokyo, Tokyo, Japan
Job Summary
Project-management focused role coordinating Cartier Japan CS initiatives. Act as project owner/leader for local CS projects (e.g., CS strategy, local roadmaps, service quality improvements, boutique-related initiatives) and collaborate with international counterparts to ensure milestones are met. Be the key contact for CS activities, lead cross-functional teams, organize meetings and reports, and use client-insight tools (Looker, Medallia, Customer Knowledge Center) to enhance client satisfaction. Deeply understand Richemont CS operations to share updates and drive initiatives like boutique visits, surveys, focus groups, and feedback integration, while maintaining a client-first approach and strong organizational discipline.
Required Qualifications
- Excellent communication skills with cross-functional teams
- Client-centric and service-minded
- High integrity and accountability
- Great organization skills and time-management
- Forward-thinking and strives for excellence
- Ability to navigate uncertainties and manage complexity
- Japanese: Native Level
- English: Business Level
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