Client Service Professional
$39,100–$54,700 year
RemoteUnited States
Job Summary
Execute print and kitting distribution orders from online systems or direct customer contact, translating requirements into detailed manufacturing and shipping instructions. Serve as the primary point of contact for post-sales inquiries, handling dispute management, invoice reconciliation, and proof of delivery requests. Process orders, change notices, and freight quotes while verifying pricing and quotes in manufacturing systems. Manage client inventory, generate reports, and perform quality reviews on your own and junior staff work. Lead corrective action processes by investigating root causes and recommending process improvements to maximize benefits for both customer and company. Act as the communication link between external customers and internal departments, coordinating corrections during work-in-process and providing necessary support to sales teams.
Required Qualifications
- HS diploma or equivalent
- 3+ years of relevant administrative/operational support in manufacturing operations or office environment
- Excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work
- Able to consistently apply applicable policies, procedures, regulations, and program objectives
- Advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job
- Excellent oral and written communication skills
- Strong organizational skills with ability to manage deadlines and prioritize workload
- Ability to work weekends and holidays
- Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully
- Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
- Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs
- Must be able to work weekends and holidays
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen
Desired Qualifications
- May possess additional education certification in this level
- May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy
- May train and mentor other client care staff members
- May make suggestions regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company
- May make recommendations to management regarding appropriate response to issues in the best interest of the customer and company
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