Client Service Partner (Customer Service)
On-siteBowen Hills, Queensland, Australia
Job Summary
Manage a high volume of inbound and outbound calls and emails, coordinating services and resolving Tier 1 and 2 enquiries for care recipients, families, and internal teams. Deliver exceptional customer service with empathy while problem-solving service issues through to resolution. Update customer records and maintain accurate documentation using CRM systems, Microsoft Office, and digital tools. Work collaboratively across teams to ensure a seamless customer experience in a fast-paced environment. This role offers salary packaging, fitness passport access, and EAP support within a tech-enabled aged care organization applying AI to improve care outcomes.
Required Qualifications
- full Australian work rights
- Experienced in managing high volumes of inbound customer contacts
- Confident handling complex phone and email enquiries
- Empathetic, professional and clear communicators
- Able to perform well under pressure and manage competing priorities in a fast-paced environment
- Highly organised with strong time management skills
- Detail oriented and comfortable maintaining accurate records and documentation
- Adaptable and comfortable working in a changing environment, with the ability to quickly learn new processes and systems
- Proficient in Microsoft Office including Outlook, Word and Excel
- Experience using CRM or contact centre systems
Desired Qualifications
- Experience using CRM or contact centre systems (highly regarded)
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