Client Service Operations, Assistant Vice President

Oversight and escalation management for asset servicing activities including income, corporate actions, tax, proxy, and class action events. Manage day-to-day client inquiries, ensuring timely and satisfactory responses while maintaining client KPIs. Serve as the key escalation contact for internal and external stakeholders, fostering strong collaboration with the Tokyo Client Service team and global operations. Develop and sustain client relationships by actively participating in client calls and anticipating future needs. Lead the team through resourcing, staff retention, coaching, and succession planning, including completion of evaluations and development plans. Contribute to department business planning, goal setting, and budgeting initiatives.