Client Service Manager - Vice President
On-siteHouston, Texas, United States
Job Summary
Oversee a specific portfolio of clients and align client needs to bank solutions while acting as the primary point of escalation for complex service issues. Provide strategic direction by coaching the Client Service Account Manager team on performance, development, and career planning to ensure high-level servicing and satisfaction. Manage operational controls and compliance adherence, advising management on service and administrative matters while identifying training opportunities to enrich team capabilities. Lead relationship alignment events and engage external partners to resolve sensitive closings and structuring challenges. Requires 7+ years of experience in treasury products and complex domestic or international environments.
Required Qualifications
- Minimum of 7+ years of relevant industry and/or functional and/or management experience
- In depth knowledge of Core and Complex Domestic and International Treasury products
- Strong leader and people manager with ability to assess the big picture in complex situations
- Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
- Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
- Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
- Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously
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