Client Service Manager (m/f/x)
On-siteMunchen, Bavaria, Federal Republic of Germany
Job Summary
Act as the primary contact for customers and prospects, handling inquiries via email and phone while collaborating with other departments to deliver comprehensive solutions for complex questions. Continuously expand financial knowledge through internal training and self-motivated learning, and leverage customer feedback to identify improvements in product and internal processes. This fixed-term role for two years requires a degree in Business Administration or Economics, one year of banking or FinTech experience, and fluency in German and English. Join a growing team of over 700 people across Europe to shape the next generation of financial services.
Required Qualifications
- primary and reliable point of contact for our customers and prospects
- handling inquiries via email and phone
- work closely with other departments to find quick, comprehensive solutions for more complex customer questions
- continuously expand your financial knowledge through internal training and self-motivated learning
- leverage customer feedback to identify areas for improvement in both our product and internal processes
- degree in Business Administration, Economics, or a related field
- completed a relevant commercial apprenticeship (ideally in banking)
- at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector
- highly experienced in supporting customers via phone, email, and/or in person
- affinity for capital market products and digital solutions
- genuine passion for customer service
- take ownership of the customer experience
- strong affinity for capital market products and digital solutions
- reliable team player
- work independently
- thrives in a dynamic, fast-paced environment
- fluent in German and English
Desired Qualifications
- ideally in banking
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