Client Service Manager (m/f/x)
On-siteBerlin, State of Berlin, Germany
Job Summary
Act as the primary point of contact for customers and prospects, handling inquiries via email and phone while collaborating with other departments to deliver quick, comprehensive solutions for complex questions. Continuously expand financial knowledge through internal training and self-motivated learning, then leverage customer feedback to identify areas for improvement in both product and internal processes. This fixed-term position requires a degree in Business Administration or Economics, at least one year of banking or FinTech experience, and fluency in German and English. You will thrive in a dynamic, fast-paced environment supporting over one million clients across Europe.
Required Qualifications
- You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone
- You work closely with other departments to find quick, comprehensive solutions for more complex customer questions
- You continuously expand your financial knowledge through internal training and self-motivated learning
- You leverage customer feedback to identify areas for improvement in both our product and internal processes
- This position is initially fixed-term for two years
- You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking)
- You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector
- You are highly experienced in supporting customers via phone, email, and/or in person
- You have an affinity for capital market products and digital solutions
- You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions
- You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment
- You are fluent in German and English
Desired Qualifications
- Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
- Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
- Opportunity to work from abroad
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