Client Service Manager
$83,000–$85,000 year
On-siteFayetteville, Arkansas, United States
Job Summary
Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS and client standards. Conduct 1:1s with direct reports to improve workflow and manage up with procurement, creative, and senior leadership. Own and lead programs from start to finish, developing timelines, recruiting staff, and tracking performance against KPIs. Assist with reporting requirements including ROI and insights. This role requires work outside typical business hours, including evenings, weekends, or holidays, and may involve on-call responsibilities or rotating shifts. Travel is required to meet with clients and support projects.
Required Qualifications
- 4+ years' experience & knowledge in the PR, Experiential and Event Marketing realm
- 5 - 6 years of relative experience within field/experiential marketing, live event production, or similar
- Superior interpersonal skills to work closely with other team members and the client
- Strong computer application skills (Excel, Word, PowerPoint) and ability to work in a digital work environment
- Must have robust Microsoft Office knowledge; specifically Excel and PowerPoint
- Must also be familiar with Google Software, specifically Docs and Sheets
- Highly organized, with strong client & internal communication skills
- Ability to design Experiential program measurement reports (program objectives and delivery, metrics vs expected KPI's, insights, learnings, recommendations)
- Understanding of how to research event options, negotiate sponsorship rights package
- Solid understanding of social media tools and digital platforms; as well as data / metrics analysis
- The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects
- The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours
- The job may require travel to meet with clients, attend meetings, or support projects
- People Minded – Must show dignity and respect to all people
- Integrity – Must exemplify the highest degree of ethical behavior
- Results Oriented – Must show passion, pride and commitment to succeed
- Highly Organized – With consistent and timely communications
- Trust – Must be honest, sincere and confident
- Teamwork – Must build trusting relationships and have each other's backs
- Innovation – Must progress through a combination of creativity, common sense & vision
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