Client Service Manager
On-siteBrussels, Brussels Capital, Belgium
Job Summary
Conduct regular client calls for health checks, training, and relationship planning while managing inquiry resolution and vote report production. Act as the primary contact to guide clients on corporate governance and proxy voting solutions, identifying at-risk accounts and up-sell opportunities. Partner with Sales and Operations to drive renewal rates and operational excellence across a portfolio of hedge funds and asset managers. Own ballot and vote management, coordinate report delivery, and perform frequent testing of new product features. Maintain strong working relationships with external clients to deliver win-win solutions and ensure client retention.
Required Qualifications
- Fluent in French and English
- 1-2 years' experience in a client service or operations position
- Comfortable analyzing and working with highly confidential data
- Proficiency in Microsoft Office product suite, particularly Microsoft Excel
- Innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
- Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
- Excellent organizational and verbal skills
- Strong willingness to work in a team-oriented environment
- Absolute personal and business integrity
- Must be willing to work outside of normal office hours on occasion
Desired Qualifications
- Bachelor's degree preferred but not essential if the candidate has relevant experience in the industry
- Ideally in financial services industry
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