Client Service Manager
On-siteParis, Île-de-France, France
Job Summary
Conduct daily client interactions including health checks, training, and relationship planning reviews for hedge funds and asset managers. Own and manage the client inquiry and issue resolution process, utilizing Salesforce.com to handle ballot and vote management, account maintenance, and vote report production. Partner with Sales representatives to identify up-sell opportunities, coordinate report delivery, and drive operational excellence for new and existing clients. Act as a trusted advisor on ISS STOXX proxy and corporate governance solutions while assessing reporting needs and creating retention plans for at-risk accounts.
Required Qualifications
- Fluent in French and English
- Experience in a client service or operations position
- Comfortable analyzing and working with highly confidential data
- Proficiency in Microsoft Office product suite, particularly Microsoft Excel
- Innovative, motivated, client-oriented and commercially aware thinker with strong attention to detail
- Excellent multi-tasking and prioritization skill
- Ability to effectively manage multiple tasks and projects simultaneously
- Excellent organizational and verbal skills
- Strong willingness to work in a team-oriented environment
- Absolute personal and business integrity
Desired Qualifications
- Bachelor's degree preferred but not essential if the candidate has relevant experience in the industry
- Ideally in financial services industry
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