Client Service Manager III
$80,000–$90,000 year
On-siteSan Jose, California, United States
Job Summary
Manage the efficient performance of all Operations Functions for complex branches, including Teller and New Account functions, while ensuring strict adherence to bank policies and procedures. Maintain expenses and losses within the annual budget, actively cross-sell bank products, and provide training to staff. Review management reports, process insufficient funds and overdraft accounts, solve item and data processing problems, and assist Regional Branch Administration with requested projects. Serve clients promptly and professionally, train direct reports on assigned duties, and report all losses to the Chief Operating Officer immediately. Requires onsite presence with no remote work options.
Required Qualifications
- High school graduate or equivalent
- Knowledge of Teller, New Account and Operations procedures
- Thorough understanding of banking regulations and standard banking practices
- Previous management experience
- Minimum of 5 years bank experience in banking
- Excellent communication skills
- Excellent client service skills
- Professional appearance, dress and attitude
- Excellent math skills
- Ability to use Microsoft Office software package
- Ability to operate related computer hardware and other business equipment including adding machine, copy machine, printer, telephone and encoder
- Onsite, no remote
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